Terms and Conditions

Please read carefully 

The use of this website is governed by these Terms and Conditions, in association with any terms specifically stipulated on individual pages of the sites in question. If you do not agree with these terms, please do not use this web site.


Security Deposit

São Rafael Holidays, reserves the right to request a deposit during check-in, to safeguard any damages and/or losses of any equipment that is part of the accommodation's inventory (the full list, with the cost of each item will be provided to the guest).

The security deposit can be paid in cash or credit card. The amount varies according to the type of accommodation:

- 1-Bedroom Apartment and 1-Bedroom Villas = € 200.00

- 2-Bedroom Apartments and 2-Bedroom Villas = €300.00

- Vilas Superior + Superior Plus = € 400,00

This amount will be returned upon Check-Out, will be returned within 48 hours after check-out, following a damage inspection of all of the villa’s utensils and equipment.


Cleaning services

Please note that cleaning service and refilling/restock of hygiene products for stays in Villas and Apartments are dependent on the length of your stay and/or additional supplement. Hygiene products will be provided at check-in (in a number equal to the number of occupants of the villa) and there will be no replacement provided.

One cleaning service will be provided for stays up to 9 nights. For stays of 10 nights or more, two cleaning services will be provided during the length of the stay. When the stay is over 5 nights, the following will be provided at check-in:
● 1 extra set of sheets and pillowcases per bed;
● 1 extra set of bath towels;
● 1 extra set of pool towels.

For the Guesthouse, 1 cleaning service will be provided for stays between 3 and 5 nights.

For stays beginning at 6 nights, a cleaning service will be provided every 3 days. The cleaning includes changing of bed linen, towels and restocking of personal hygiene items.
If you wish to acquire additional cleaning services during your stay at the Villas and Apartments, the service will have the following cost, per cleaning, per day:
1-Bedroom Apartment and 1-Bedroom Villa = €30,00 (maximum 2 hours of cleaning service);
2-Bedroom Apartment and 2-Bedroom Villa = €40,00 (maximum 2:30 hours of cleaning service);
3-Bedroom Villa = €55,00 (maximum 3:30 hours of cleaning service).



IMPORTANT INFORMATION: The Apartments and Villas no longer have the possibility to purchase the breakfast supplement, due to the breakfast room not being allowed to admit more guests, in addition to those staying at the Guesthouse. This is done to comply with safety distance requirements.

All meals are on a Take Away basis. The order must be placed by the Guest via telephone or in person, with the São Rafael Beach restaurant.

The options are defined in a menu provided in the accommodation unit. The pick-up of the meal will take place at previously-stipulated time.

Tourist Tax

Regulation 488/2024, published in the Official Gazette on 04/30/2024, stipulates the implementation of a tourist tax of €2.00 per night, starting on May 21st, 2024, during the high season period in the Municipality of Albufeira. 

According to these guidelines, the tax must be paid at the resort upon check-in, between April 1st and October 31st, and applies for a maximum of seven consecutive nights to all guests aged 13 or older.

Payment Policies


Non-Refundable Rate

Please note that 100% of the reservation amount will be paid by bank transfer or credit card, via a secure link.

Flexible/Standard Rate

June - Payment in full up to 3 days before the arrival date;
July to September - Payment in full up to 14 days before the scheduled arrival date.
Last minute bookings: payment in full at the time of booking, if made:
June - 3 days or less from the check-in date;
July to September - 14 days or less from the check-in date.


Cancellation Policies

São Rafael Holidays reserves the right to charge 50% of the total stay for cancellations received within 14 days or less prior to arrival, for stays over Christmas, New Year's Eve, Easter and between 1st of June and 30th of September. São Rafael Holidays also reserves the right to charge 50% of the total stay for cancellations 3 days or less prior to arrival, for stays in the remaining months.



São Rafael Holidays reserves the right to charge 75% of the entire/total stay, in case the Guest fails to arrive (no-show) or cancels the reservation on the estimated arrival day.


Early departure

São Rafael Holidays reserves the right to charge 75% of the remaining booked period.


Dress Code

Please note that there is a Dress Code in place in all public areas of the property, which will be reminded and reinforced by staff on hand.



In compliance with Portuguese Law, it is absolutely necessary to present an official identification document (Passport, Identification card) of each and every person (adults, children, babies) at check-in. Failing to do so, the check-in won’t be able to follow through and the cancellation policy will still be applicable.



In case of a pre-payment with a Credit Card to guarantee the booking, it is mandatory to present that credit card at check-in. Failing to do so, a new payment in the same amount (credit card or cash) is mandatory, by cancelling the previous payment debited in the informed credit card.

If you need to add a VAT number to the invoice of the prepayment, you must inform us at the time of booking.


Promotions and Offers

São Rafael Holidays may make information available on the site related to specific services, offers or promotions that are occurring. Such services, offers or promotions will be subject to the specific terms, conditions and restrictions found on the site associated with these same services, offers and promotions.


Court of Law and Jurisdiction

These Terms and Conditions are governed and interpreted according to Portuguese law. Both parties agree, in the exclusive interest of São Rafael Holidays, to elect the Portuguese courts as the competent and exclusive courts of law to judge and decide any lawsuits, actions, or judicial measures that may emerge or result from this contract; unless it has been agreed upon that in this clause of election of a competent legal court in the exclusive interest of São Rafael Holidays reserves the right to press legal actions against the user in law courts of competent jurisdiction in any other country.



The user is not permitted relinquishment, sublicensing or transference or any other form of any of their rights stipulated in compliance with these Terms and Conditions. If any clause contained in these Terms and Conditions is determined invalid by a qualified court of law, the invalidity of this clause will not affect the validity of the other clauses included in these Terms and Conditions, which will remain in full force and effect. The non-execution by one of the parties of any right or expedient in compliance with these Terms and Conditions does not constitute a renunciation of this right or expedient.


Use of the Site

Use of the site implies that the user must be of age (minimum 18 years) and be able to enter into binding contracts. The user will be financially responsible for any and all use of the site by him/herself. The user may use the site only to make legitimate reservations or acquisitions. We reserve the right, at any time and without previous notice, to impede or limit access to the user of the entire site or any part of the site.



Reference to a product or service on the site does not imply that the product or service may be available or will eventually be available at the user's location. The contents of the site, including publicity content, are meant to be used and presented only where their use and presentation are allowed, according to applicable laws and regulations.


Limitation of Responsibility and Deresponsabilization Clause

Although São Rafael Holidays takes every possible measure to assure the exactness of the contents of the site, the information is of a generic nature and does not claim to include all information related to the products and services mentioned on the site. Thus, São Rafael Holidays does not guarantee that the contents will be adequate for particular circumstances of the user or will satisfy his/her specific needs. São Rafael Holidays is not responsible for any errors or omissions considered to be outside of its reasonable control that might affect any contents on the site. The site may include links to access other websites that are beyond our control and which are not in compliance with these Terms and Conditions. If the user accesses other sites using the links provided, the availability and contents of these sites will be the responsibility of their operators.



If the user registers or provides his/her personal data through the site, he/she should be assured that the data supplied in the act of registration or at any other time are correct and complete. The user is committed to reporting immediately any necessary alterations to the information supplied while registering.
São Rafael Holidays guarantees full confidentiality for the personal data supplied through the secure server and under the terms of the applicable law.


Alterations to these Terms

São Rafael Holidays reserves the right, at its discretion, to make any alterations on any part of the site. Because of its updating policy, São Rafael Holidays may wish to alter these Terms and Conditions (including those related to the use of contents). In case of alterations in the Terms and Conditions, São Rafael Holidays will notify the user, indicating at the beginning of these Terms and conditions the date of its last update. Therefore it is important that whenever the user accesses the site, he/she checks to see if there is any notification of alterations to the Terms and Conditions. Use of the site after publication or notification of alterations on the part of São Rafael Holidays implies the acceptance of these alterations. If the user does not wish to be subject to these alterations, he/she should not continue to use the site.


Settlement of disputes

In the event of litigation, the consumer may contact:
Centro de Arbitragem de Consumo do Algarve Tribunal Arbitral
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135* | Fax: 289 812 213*
Email: info@consumoalgarve.pt

*Local landline call rate (Tariff dependent on the contract concluded between the client and the telecommunications operator)