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Frequently Asked Questions

Q: What is the Reception’s schedule?

A: The São Rafael Villas, Apartments & GuestHouse does not have a reception working 24 hours a day. During the period from March to October, the Reception is open daily between 09h00 and 0h00. From November to February the schedule is shorter, running daily between 09h00 and 22h00.


Q: What happens if I arrive after the reception’s working schedule?

A: If you expect to arrive after the reception schedule, please inform us in advance by email: reception@saorafaelalgarve.pt or by phone: (+351) 961686120 and we will send you all the information on availability.


Q: Is there a telephone number available 24/7?

A: Yes, we have a contact that is available 24 hours a day, in case of an emergency or when the reception is closed. The number is: (+351) 961686120.


Q: Does São Rafael Villas, Apartments & GuestHouse have a regular shuttle service to/from Faro Airport?

A: The São Rafael Villas, Apartments & GuestHouse doesn’t have this regular service. However, you can arrange occasional transportation to / from Faro airport in a car with driver and air conditioning at an additional cost, which depends on the total number of occupants and the arrival / departure schedule.


Q: What type of accommodation do you have?

A: The São Rafael Villas, Apartments & GuestHouse has double rooms located in GuestHouse, Townhouses with and without private swimming pool and 1 and 2-Bedroom Apartments that will meet your needs.


Q: Are the pools heated?

A: All the pools at São Rafael Villas, Apartments & GuestHouse are not heated.


Q: Are the private pools heated?

A: Each Premium Villa has its private swimming pool with fresh water. There is the possibility of heating your pool upon an additional supplement. Please get in touch with us for more details. The swimming pools of the 2-bedroom villas and the studios measure 5m x 2m x 1.2m.


Q: How often is the cleaning service?

A: Our villas and studios are cleaned daily, towels are changed every 3 days and linen once a week. If needed, our guests can use the "Environment Card“ which indicates how to proceed in case they wish for an additional change. The garbage from the kitchen is emptied daily and the floor is washed daily. Please note that dishes and cutlery are not included in the cleaning.


Q: What is the basic meal regime of the Villas and Apartments?

A: The basic meal regime of the villas and apartments is "Accommodation Only", with no meals included. However, for supplements, guests can pre-book breakfast which is served daily at the GuestHouse. The reservation must be made until the previous day.


Q: What time is check-in / check-out?

A: Check-in can be made at 16h00 for the villas and apartments, and from 15h00 for the GuestHouse rooms. Check-out should be made by 11h00 for the villas and apartments and by 12h00 for the GuestHouse rooms. Both check-in and check-out are done at the GuestHouse's reception.


Q: Is early check-in possible?

A: This is subject to availability. You can always leave your bags with us at the reception and wait by the Guesthouse pool until your accommodation is ready. If your accommodation is ready before the check-in time, we will be happy to let you do the check-in. Of course, this situation cannot be guaranteed and it is only possible to know on the day of arrival.


Q: Is late check-out possible?

A: This is subject to availability and may be at an extra cost. It’s also only possible to confirm on the day of departure.


Q: Does the hotel provide towels for the pool / beach?

A: São Rafael Villas, Apartments & GuestHouse provides pool / beach towels at all accommodation units.


Q: Does São Rafael Villas, Apartments & GuestHouse have facilities for guests with limited mobility?

A: Our units has some room types prepared for guests with limited mobility. Please contact us directly for more information and availability.


Q: What is the distance between the units and São Rafael beach?

A: Our units are 10 minutes away (about 800 metres) from São Rafael and Arrifes Beach.


Q: Does the Restaurant located on the São Rafael Beach provide lounge chairs and awnings?

A: Yes, São Rafael Beach Restaurant, which belongs to our unit, rents lounge chairs and awnings. The reservation and payment can be made directly at the Restaurant.

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